Reference

Read Before You Access the Lobby

These terms set out what Bitjill expects from you and what you can expect from us — covering account creation, wallet transactions through bKash, Nagad and Rocket, and the rules that apply to every session.

bKash Deposits CoveredNagad & Rocket WithdrawalsEligibility by RegionAccount Rules ApplyContact Us Directly

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TERMS ENQUIRIES

Reach Us About These Terms

If any clause is unclear or you want to raise a terms-related issue — such as an account restriction you believe was applied incorrectly, or a wallet credit that did not land as expected — our support team handles those queries directly. Queries about bKash or Nagad credits should include your transaction reference number so we can trace the payment faster.

Live Chat Open the chat icon from any page in the lobby. Available during peak hours; response times may vary outside those windows.

Email Support Send your query to the address in our Contact page. Include your account ID and the relevant payment method — bKash, Nagad or Rocket.

Help Centre Browse the Help section for answers on account status, wallet limits and what to do if a Rocket payment is delayed or unconfirmed.

What These Terms Cover

Bitjill Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you meet the eligibility requirements in your region and that you accept these terms in full. We reserve the right to suspend or close accounts that breach these conditions — including accounts where identity verification cannot be completed. Wallet

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transactions via bKash, Nagad and Rocket are governed by separate payment provider agreements, but all deposits and withdrawals into your Bitjill account wallet are also subject to these terms. Any disputes about account balances, payment credits or access restrictions must first be raised through our support
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channels before escalation. We update these terms when our services change; the version published on this page is the one currently in effect. Continued use of the lobby after an update means you accept the revised terms. If you do not agree, the appropriate action is
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to withdraw your remaining balance and close your account before the update takes effect. Access to certain game categories or payment features may vary depending on your verified region — we do not extend service to areas where it is not permitted under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account

Your account details — login credentials, linked wallet numbers for bKash, Nagad and Rocket, and your transaction history — are stored with encryption. We do not share your personal data with third parties except where required by our payment processors to complete a transaction or by applicable law. You can request a summary of the data we hold on your account by contacting support with your verified account ID.

Data Retention

We keep transaction records and account data for the period required under our operating policies; you can request access to your own records at any time.

Cookie Use

Cookies keep your session active and remember your wallet preference between visits; you can manage cookie settings in your browser without losing account access.

Verification Steps

Account verification may require ID and proof of the wallet you use — bKash or Nagad mobile number confirmation is part of that process.

Change Requests

To update linked wallet details or request account closure, contact support with your verified ID; changes take effect after a security confirmation step.

Common Questions About These Terms

These answers cover what our users ask most often about terms, account rules and how transactions are treated once they reach your wallet.

These terms apply to every registered account holder accessing the lobby where permitted. Eligibility depends on your location and local law — not all regions have access.

We publish updates on this page and note the effective date. Continued lobby access after that date means you accept the revised terms; close your account first if you do not.

Contact support with your bKash transaction reference number and the amount sent. We trace the payment through our processor and update your wallet once confirmed.

Withdrawals via Nagad and Rocket are processed after identity verification is complete. Any active account restriction pauses withdrawal processing until the issue is resolved.

Send a data request to support using your registered account ID. We respond within our stated handling window with a summary of stored account and transaction records.

Yes. We may close accounts that breach these terms, fail verification, or where access is no longer permitted in your region. You can also request voluntary closure through support.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoBitjill Glossary InfoCrash or Cash InfoTeen Patti Blitz

Read Before You Access the Lobby

Reach Us About These Terms

How We Protect Your Account

Data Retention

Cookie Use

Verification Steps

Change Requests

Common Questions About These Terms

01 Who do these terms apply to?

02 Can Bitjill change the terms without notice?

03 What happens if a bKash deposit does not appear in my wallet?

04 Are there any restrictions on Nagad or Rocket withdrawals under these terms?

05 How do I request the data Bitjill holds on my account?

06 Can my account be closed under these terms?

Terms & Conditions

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