What Information We Hold and Why
When you open an account, we collect the details you submit — name, email address, date of birth and contact number — to verify eligibility and maintain your wallet. When you deposit or withdraw through bKash, Nagad or Rocket, we log the transaction reference and amount
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to reconcile your account balance; we do not store your mobile banking PIN or full wallet credentials. Device data — browser type, IP address, session timestamps — is recorded automatically to detect unusual access and keep your account secure. We also collect support chat logs when
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you reach out for help, so our team can follow up accurately. All data is processed only for the purposes stated here. We do not sell your personal information to third parties. Where local law in Bangladesh or your eligible region requires us to share data
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with regulatory bodies, we comply with that obligation and will notify you where permitted. Retention periods vary by data type: transaction records are kept for the period required under applicable financial rules, while session logs are cleared on a rolling basis. You can request a copy
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of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.